I installed the latest update for foundry and everyone of my campaigns were broken. None of them can be played. This is so very frustrating and unacceptable. I have tried to fix the issue myself with no success. And since there is no tech support with this site i have no option other than canceling my subscription. I have been a loyal user for years and this is so upsetting that you break your system and offer no help or recourse from the user. But you are happy to continue to take my money even though nothing works anymore.
Hi there @scotsclan
We try to help wherever we can or whenever we’re made aware of an issue. A lot of our support happens on Discord, so please let us know what happened there or here and we can help to diagnose the issue.
The first thing to do would be to understand in what way the campaigns are broken. A screenshot for context would help us a lot here, and hopefully we can help you recover your worlds’ functionality.
Most often, incompatibilities after a major Foundry version upgrade are due to incompatible systems and modules. Checking to see if the issues persist with modules turned off is a good check, and will help us figure out what is going wrong.
It’s also helpful to check which system your worlds are running and whether that system is compatible with the Foundry version your Forge server is set to. If your system or required modules are not compatible with the new version of Foundry, you may want to stay on the old Foundry version, since changing Foundry versions is optional.
In How to update Foundry VTT on The Forge we emphasize the importance of making backups before updating your Foundry server version and we do make it easy to export backups when doing a world upgrade. If you recently upgraded, it’s possible that you have an exported backup of your worlds in your downloads folder which you can restore.
Please let us know what’s going wrong, and we can help you diagnose the issue!
Having the exact same problem here! I was rushing; trying to get things done over my work break, didn’t check the modules beforehand, and did the update. Now, the very game-system module I want to use is “incompatable”!
How do I un-do or downgrade to the previous version?
Hi there @sylvan_scott
The section here should help you out through the downgrading steps: How to update Foundry VTT on The Forge
This article deals with how to backup and restore with the backup made when you updated to v12 Backing Up Your Forge Content
Hope that helps!