General FAQ & help

Frequently Asked Questions.

The Forge

What is The Forge?

The Forge is a web hosting service for the Foundry Virtual Tabletop Gaming platform.
If you want to play online your favorite Tabletop Role Playing Game (such as Dungeons & Dragons, Pathfinder, Warhammer Fantasy Roleplay, or any of the other supported Game Systems or even unsupported game systems), then the best VTT (Virtual TableTop) for the task is Foundry VTT.

If you do not wish to bother with the setup of your own Foundry server, then The Forge is the solution for you. One click installs, regionalized assets, unique game URL, a fully integrated experience, The Forge makes playing Foundry VTT simple and enhances the user experience beyond the initial offering of the VTT.

With a focus on Security, Performance and Convenience, The Forge brings its own unique user experience and makes your game available online at all times.

How can I subscribe to The Forge?

After creating your free account, you can simply go to the My Account page and add your Foundry VTT License and add a hosting subscription from there. This will immediately activate your account and you’ll be able to launch your Foundry VTT game within seconds.

Do you offer a trial?

Yes! Every new subscription comes with a free 14 days trial in which you can try all of the site’s features and tiers.
You need to subscribe to the service, and your subscription will automatically come with the free trial, you can cancel at any time during those 14 days, no questions asked and your card will not be charged.
When using PayPal as a payment method, an authorization will appear in your PayPal account but you will not be charged until the trial ends. If you cancel before then, the authorization will be canceled.

Where are your servers located?

It depends on your region selection. We currently support 3 regions :

  • North America (New York)
  • Europe (Amsterdam)
  • Asia & Pacific (Singapore)

You can change your region selection in the My Account page.
Note that this only affects where the Foundry server is located. All your media files are distributed worldwide through our Assets Library and available in 53 locations with a network backbone of over 30 Tbps :

  • 19 servers in Europe
  • 13 servers in North America (4 on the East Coast, 5 in the MidWest and 4 on the West coast)
  • 10 servers in Asia (6 in the Middle East, 4 on the Pacific)
  • 6 servers in Oceania
  • 3 server in Africa (Johannesburg, Lagos and Dubai)
  • 2 server in South America (São Paulo and Santiago)

Here’s a convenient map from our partner BunnyCDN that shows the network :

Can I import an existing world into The Forge?

Yes, of course. If you already have a world created from your local Foundry installation or a backup, you can import it into the Forge using the Import Wizard in your My Foundry page.
Please watch the video tutorial on how to use the Import Wizard available here : Importing Worlds/Modules/Systems - W/ Video Tutorial

Will the Forge synchronize with my local Foundry installation?

FoundryVTT and Forge work together, but the server on the Forge is not linked to your local application. Think of it like Google Docs versus MS Word, rather than Dropbox where things are kept in sync.
After you import your world, if you make local modifications to it, you would need to import it again. Note however that doing so would overwrite any changes that your players may have done during that time, so you would need to stop the server to prevent access to it, export the world, edit it locally, then import it.
Needless to say, it’s not a great idea, and we recommend not using your local Foundry installation and working directly through the Forge website (unless you need to work on the world and know that you will not have any access to the internet).

What is the difference between the Data Quota and Assets Quota

Foundry VTT usually stores files on the local hard drive (The “User Data folder”) to store the state of your worlds and the systems and modules you have installed. Those files count towards your Data Quota. The world database stores your journal entries, the character sheets, the position of the tokens, the dimensions and settings of the scenes, your chat log, etc…
On the other hand, your worlds will often reference media files (avatars, tokens, maps, music, animated backgrounds, etc…) that are part of the world but don’t need to be stored in the local drive, as they can be hosted anywhere. In the Forge, those assets are stored on a distributed network of servers around the world, providing high performance and download speeds.
The reason for two separate quotas is because the data is separated by The Forge to provide you with the capabilities of its CDN for your media files. Media files are usually large and take up most of the space, so the Game Master tier gives a generous 3GB of quota, while the world database is usually small and the quota is 500MB, which should also be more than enough (we’ve found on the forge servers that worlds take an average of 6.1 MB per world, enough for at least 75 worlds before reaching the quota)

Game? World? Asset? Database? Module? What's all the terminology?

Things can be a little confusing, I admit. So many different games or applications use different names for basically the same thing. Here is a list of terms that you may find confusing :

  • World: A single world for one gaming group. It will usually represent one gaming adventure.
  • Game: A Forge game has a unique URL and is how you will interact with your games. A game can either represent your entire Foundry server or, if the Game Manager is enabled, be linked to a specific World.
  • Asset: This is an image, a video or an audio file that you use in your games. Your Assets are stored in the Asset Library and have their own quota.
  • Database: Every game needs to keep track of what’s in it, this is saved in the world’s database and makes sure you come back to your game the same way you left it. The database is saved in your Data storage and has its own quota.
  • Module: A module is Foundry’s terminology for a software add-on that enhances the VTT features. There are many modules to choose from.

Why do you only give 500MB of quota on Game Master Tier, what if I run out of space?

The 500MB quota is meant to be used for your worlds and any custom system or module you wish to install. It should be more than enough for most people to create dozens or even a hundred worlds. Most worlds will only use 2MB to 5MB of data, with bigger worlds (such as complete Wizard of the Coast adventures) it will use 10MB to 20MB of data. On average of over 2000 worlds gave us 6.1MB average size per world.

Also note that with the use of The Forge’s Bazaar, publicly available Systems and Modules do not use your data space, but compendiums within those systems and modules do count towards the quota.

If you still need more space, you can add an Extra Data subscription to your existing Forge Subscription to increase your quota limit.

Can I have multiple worlds? Multiple games?

Each account can have as many worlds as they want. A world takes on average 6MB of storage, so with a Game Master subscription and 500MB quota, that means you could create nearly 100 worlds. The Forge does not impose any restrictions on world creation within Foundry.
You can create games over at the My Foundry page.
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If you want separate URLS and settings for each world, and make worlds available at all times without switching manually, that feature set is part of the Story Teller tier and higher features.

To create new Worlds, you can use the core Foundry VTT interface to create individual worlds for each group you are running. You’re able to configure and launch individual worlds from the Forge interface if you are subscribed to the Story Teller or World Builder tiers.

What is the Assets Library?

The Assets Library is where your image, video, and sound files are stored. This is separate from your Game Data which includes your world database and other basic Foundry VTT files.

The following items are automatically moved to your assets quota by the import wizard:
Picture files: “jpg”, “jpeg”, “png”, “apng”, “svg”, “webp”, “gif”
Video files: “mp4”, “ogg”, “webm”, “m4v”
Sound files: “flac”, “mp3”, “ogg”, “wav”, “webm”
You can read more about what the Assets Library is and what it can offer you here:
The Assets Library

What is Bazaar?

The Bazaar is The Forge’s repository of Systems, Modules, Worlds, Assets, and more.

The primary purpose of the Bazaar is to allow you to easily browse for existing packages to install directly into your games, while showing a more rich interface, with screenshots, install statistics, reviews, detailed search and more.
That user interface is not yet ready, but the Bazaar’s core functionality is already available through the Foundry installers for worlds, systems and modules, directly from the setup page.

The Bazaar will also allow content creators to sell assets or pre-made adventures to you.

You can read more about what Bazaar is and what it can offer you here:
What is The Bazaar?

Can I share my account with a friend ?

As per our Terms of Service, you can never share your account credentials with anyone. Even The Forge team will never ask you for your password and you should never give it to anyone. This is due to both security concerns as well as legal reasons. Your password is like your credit card PIN number, if you wouldn’t share that with someone, then don’t give them your password either.

You could however share access to games within your account with a sibling or your children for example. In the case of friends, if they are part of the same gaming group as you and they want to DM a game in which you are a player, then that’s perfectly acceptable for you to host the game as part of the Foundry VTT licensing terms and The Forge Terms of Service. This wouldn’t count as account sharing, but rather, you are hosting a game in which you are not the GM.
There are also campaigns of the West Marches style in which different GMs alternate with different players within the same world. That would still count as a single (albeit large) gaming group and is therefore allowed.

The use case that is not acceptable is if two people playing in independent gaming groups decide to share the cost of a subscription because their groups play on different days of the week. That is both unethical and hurtful to The Forge service.

The Forge has created efficient software to keep costs as low as possible for the users of the service and part of that is the efficient handling of server resources which would be impeded by people sharing their accounts with other independent DMs or by preventing the regular idling of inactive games.

Can I use SSH/FTP on The Forge servers?

No. This is not and it will not be part of The Forge service. Just like big storage providers or cloud services aren’t giving you FTP access to remote files, we are not as well. If you think you need FTP access, you’re most likely mistaken, and if you really need it, then The Forge service is probably not a good fit for you. Besides being a security nightmare, FTP is also a recipe for disaster and it is taking away convenience from users while The Forge heavily invested in user security and convenience. Similar reasons go for SSH.

Foundry VTT

How do I create new worlds or install modules?

To reach Foundry VTT’s setup page, you need to launch your game and from within Foundry, be logged in as a Game Master. You can then click on the Settings tab in the right sidebar :
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Then click on the Return to Setup button:
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If you are unable to log in for whatever reason, from within The Forge’s game configuration page, you can stop the server then restart it, and it will start on the Setup page of Foundry.

My game isn't working correctly, I can't unpause the game or I can't switch maps, and a lot of features aren't working. Or The map isn't showing at all/grey screen

The most likely issue is that Hardware Acceleration is disabled in your browser. You could also try to use a different browser, make sure you use the latest version of Chrome, Edge or Firefox. Any other browsers, or an outdated version of the browser may also be the cause for these issues.

Enable Acceleration in Chrome

Press the three dots in the top right of the browser.
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Select Settings.

Scroll to the bottom and open up the “advanced” section.

Head over to system, and make sure Hardware acceleration is on.

Enable Acceleration in Firefox

Head over to the top right of your browser, to the three striped crossing.
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Then press Options.

After getting to options you should go to general.
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And down to Performance.
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Un-check the “Use recommended user settings” and check that Hardware acceleration is on.
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If it isn’t on, enable it.

Enable Acceleration in Microsoft Edge

First, press the three dots in the top right corner, to then go to settings.
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Then press System


And make sure Hardware Acceleration is on

There is no Sound output drop down: Firefox

This option is not available by default on Firefox for security reasons. You can enable it on Firefox by following the official instructions below :

Why is my game data growing for no apparent reason?

Whenever you do something in Foundry, it will add the update to the file, this is a neat trick to make database operations as fast as possible without risking any data corruption if the app crashes in the middle of a file write. This means that if you move a token 10 spaces using your keyboard, you’ll have 11 copies of the scene in the database file. That’s how the file grows.

After a certain amount of operations, Foundry will automatically “Compact the database”, meaning it will remove all the duplicated lines from the file that were created by update operations. It will also do it when you open Foundry, so when you see the world size or your data usage go from 5MB to 20MB for example, you’ll notice that once you launch the world again, it will drop back down to the original 5MB.

This is normal Foundry behavior, and because of it, The Forge actually has a padding of 100MB extra above the quota limit to allow Foundry to take that into account and do its database compaction algorithm safely.

Current bugs in Foundry VTT

There are currently no known bugs in Foundry.

Are there differences between a local Foundry and one hosted on The Forge?

Your local Foundry application is a Chromium browser with the address bar hidden, so accessing Foundry from the Desktop application or through your browser makes no difference at all.

Additions

There are many additions and/or advantages that The Forge provides when hosting your Foundry instance through it

  • The Forge module is transparently loaded on every game and cannot be disabled. It allows integration with the Assets Library and auto-idling of inactive games.
  • A “Return to Setup” button is added to the Foundry join screen for the game owner
  • Worlds/Modules/Systems installed through the package installer in Foundry are using the Bazaar to install the packages instantly and without using your Data Quota.

Limitations

Due to the nature of hosting your game in the Cloud, there are also some additional limitations that make it differ from running a server locally.

  • You can’t access the Configuration pane within Foundry’s setup page. Relevant Foundry settings are instead configurable from the Forge’s game setup page.
  • For security reasons, if an admin access key is not configured, only the game owner can access Foundry’s setup page.
  • You cannot control some of the configuration options of Foundry, such as:
    • You cannot choose the port the server runs on
    • You cannot set a custom hostname, other than configuring a subdomain of the Forge
    • You cannot configure it to use an AWS S3 bucket for storage
  • File uploads into the Data folder is disabled and file uploads need to use the Assets Library (transparently done for you through the Forge module)
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