Data Storage Over 228% After Coming Back From a Break

Help
1

Hello,

I’ve had a Forge account for about four years. I stopped playing for a few months, and my subscription auto-renewed in December, so I hadn’t checked my account in a minute. When I logged on in late January to get back into playing, I saw that my data account was 228% over capacity. I don’t think it was this far over when I had stepped away. So I’m just a bit confused about how this may have happened. I only noticed when I tried to update a premium module and it failed.

I’m on the storytelling tier. Has something changed in how data is stored or categorized or accounted for? How can I get the data to be under 100% capacity? Because right now I can’t even open any of my worlds. Thanks.

2

Hey there skippy.

It’s difficult to tell right away what could’ve caused this, did you previously have additional storage purchased with your subscription?

Can you confirm if it’s indeed your Data or your Assets that are over the allotted storage space?

For Data storage we would need to check to see what is taking up all that space, please see this document on how to check and delete unwanted files in your Data storage How to delete content from your data storage.
Do you see anything unusually large in your Data storage?

If your Asset storage is the problem, we have a different document to address this Managing storage on The Forge - Your Asset and Data Library.

With this you should be able to manage your storage and reduce it to manageable size, if anything is left unclear do let us know.

3

Hi I think I figured it out. I never bought any extra storage before or anything, just the storytelling tier. I think updating this music module caused the data limit to go over, cuz it was a bit over a gig. I deleted that module and my data went back down to less than 50%.

I did try to reinstall that same module again and it worked, but now my assest memory is nearly maxed at (sitting at 98% now) when it wasn’t before. So I suppose it has something to do with how much data that module brings with it? It came with quite a bit of music before and never caused an issue, but maybe this was a big update? But it’s odd that it would at one point overflow the data memory and then on a reinstall the assest memory.

4

Hi again skippy.

Glad you managed to figure the culprit of the issue!

It’s a known issue that sometimes module will fail to install or update properly, these modules would essentially get stuck unpacked in your Data storage. Fortunately reinstalling the modules usually does the trick, even if it might take 2 or 3 tries.

If one module is particularly troublesome and won’t install properly after several tries do let us know, we’d like to investigate what’s happening with it.