Hello,
I have been flagged incorrectly as accessing The Forge from Israel. I live in the UK and never been there. I have contacted supported, but they’re requesting a photo ID. Due to privacy concerns I am not willing to provide this. Has anyone had this and have you been able to get support to reset it?
A post today has stated, their script was miss identifying a large number of users, but looks like I am still on the list…
For background information, I do use a VPN, but never selected Israel.
Hey there, there was a bug that was flagging users incorrectly with location detection algorithm which uses anonymized IPs, this has been addressed 4 days a go, as can be seen here.
Unfortunately only way to confirm users origin is via official documents, privacy concern is understandable but rest assured this information is handled with utmost respect to user privacy and with compliance of Canadian law, not to used for anything else other than confirming users identity to resolve these issues.
For more info on our privacy policy see here.
Hope that helps clear up your issue on this.