Unable to load backup of world or creatre clone of previous save point

Good afternoon,

A couple of weeks ago i tried updating the forger version on my main world and it became corrupted. i tried rolling it back but every character sheet and journal etc is empty with all the data gone. I had a back up on pc however the files are not json so i do not appear able to upload them. they appears as a databse sheet which is beyond my knowledge to edit.

i have tried accessing previous save points to clone the world or restore a back up and it has failed every time i have tried and either times out or say it failed to load to queue and to try again later.

i believe it may has crashed as it was using a lot of capacity but no back ups will load either and i cannot extract the data or reupload from the back up on PC. I have created new worlds but mainly just need to boot up original world so i can copy the sheets and journals etc.

Is there any steps that might be able to allow me to retrieve these files?

Hey! Sorry for late response, we might be able to help extract your data, please email us from email account associated with your Forge account at [email protected].