I’ve been using the subscription for several months now, and everything was fine before. I didn’t activate it for a while (about 15-20 days) and recently paid for it again. However, after paying, I received receipts, but my account is still free. What’s the reason? I still haven’t figured it out.
Hello,
It usually takes a bit of time for the payment to be processed and subscription to be reactivated, if you’re still experiencing this issue a day later please send us an email at [email protected] from your Forge email account, and we’ll be able to assist further.
Previously, this took no more than 1 hour instead of 3 full days.Besides, I already wrote to support, but they’ve been ignoring me for 2 days now.