Hey, I’ve had a failed attempt for payment on my card and have no option to resubmit the payment. Pretty sure the charge failed due to fraud prevention features on my card. I confirmed the payment through my Union’s Fraud Prevention system, but it appears the charge has failed on Forge’s end and won’t process now.
Can I get some help here please.
Hi!
The Forge will automatically retry after a couple of days, but you can also manually trigger it to re-attempt charging your card.
If you go to the Billing tab on your Account page (https://forge-vtt.com/account#billing), select the Payment Details button and reconfirm your payment info, it will find the unpaid invoice and attempt to charge it.
I hope that helps.
Thank you for the timely help! My payment has gone through and my subsciption renewed. Have a great day