I am the Founder and CEO of the Forge and I’ve set up and I maintain all of the servers, so you’ve already got bumped to as high as it can get. If you can, I’d recommend you join our Discord for some live chat support which is generally much easier to help debug problems than asynchronous messaging on the forums.
I’m going to be unavailable in the next few days, so I’m also going to ping @destinygrey and @varstahl to help you with your issue in my absence.
I’ve joined your game today to see if I can find anything abnormal with it, and there is definitely an issue here, and it seems to be coming rom your game.
This is the latency when I join the game (that’s my normal ping to Europe, as I’m in Canada) :
I checked the server, nothing abnormal there, but I noticed that your Foundry looks extremely customized, and with 110 active modules, which is enormous. Loading the Foundry page does 1500 requests to the server because of that, and takes a long time to load because of everything that it needs to bring into the game. I even had chrome fail to load the page the first time, showing me a “Insufficient resources” error which I’ve never seen before (I have an RTX 3080 and 32GB of RAM on my PC).
I was convinced that there was nothing wrong, and it must be coming from your internet, since I can’t reproduce it.
As I went to respond to some emails, I come back to the tab 15 minutes later and I see this :
There was still no change from the server side, so this is a clear degradation of performance as time goes on, which is extremely likely to be due to chrome itself being bogged down, probably due to RAM usage spiking and getting out of hand or some module using 100% of CPU and freezing the tab. My tab was using over 1GB of RAM (it should be only about 100 to 200 MBs) and refreshing the page (without restarting the server or anything, just pressing F5 in the browser) immediately showed it back in the 180ms latency, proving that the degradation of performance is not server related but rather client related, possibly due to a module causing it to go bad.
I was able to get it to react that way again after leaving it on its own for a few minutes, and looking at the dev console, I even got Chrome to complain that the tab is frozen, which is again indicative of a problem with the client, not with the server. After leaving it alone (frozen) for 5 minutes, it unfroze and the latency dropped back to 180ms on its own.
I can also see that the ‘foudry-filepicker-favorites’ module is constantly hammering the server with requests to browse the assets library, continuously (as in, browsing folders multiple times per second, in an infinite loop, never stopping), and is likely what’s causing those errors you keep seeing at regular intervals. The entire page is so laggy due to all the modules doing random things all the time, that it’s no wonder it’s unresponsive the way that it is.
Again, I will recommend that you disable all modules, use safe configuration, only enable the modules that you need, and most definitely disable that
foundry-filepicker-favorites modules because that is just an extremely badly behaving module from what I can see. See how your latency is when all the modules are disabled and if it stays acceptable long term.
I would very much doubt that you’d have the same issues if you’re running your game without all of these modules enabled.
I hope this helps.